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FAQ

Find the answers to frequently asked questions below. If you can't find the answer here reach out to us via our online form and we'll respond within 24 hours Monday - Friday. 

GENERAL
How much light do RELAMP bulbs provide?
It varies for each design, so we include the brightness in lumens (how you measure LED brightness) and incandescent equivalent (the watts you are likely more familiar with). We recommend they be used as accent lighting alone or as a group for task or ambient lighting. Learn more in our lighting design guide.
What type of light do they provide?
They provide warm to extra warm light, similar to an Edison style bulb. The light filters evenly through the design and makes it glow. It's a little magical. The light is useful, even and soft on your eyes. 
Do they project the patterns or colors on the walls?
No, they simply make the design glow and provide useful, even light.  We are the first company to do this and have patents pending. It was important to us that our bulbs would be a stylish update that doesn't overtake your design. It enhances it.
What type of bulbs do you use?
We only use LEDs. They are the most energy efficient (7x more than incandescent), hardest working (provide 24,000 more hours of light than incandescent) and safest (they contain no mercury and stay warm to the touch) light bulbs out there. Check out our Say Watt?! info-graphic for more.
Are they safe?
Yes. Our bulbs are certified to comply with FCC and RoHS standards. Our UL certification is currently in-process and we’ll let you know when it’s official.
Will they work with my fixtures?
Most likely. All of our bulbs are offered with the standard E26 medium screw base which is the most popular size for light fixtures. This size can fit other shapes of bulbs (like globe or tube shapes), so always check the product details to confirm. If you're fixture has a shade or other pieces around the bulb please note the size of our bulb is is 2.55" diameter x 5.40"  If you need help finding a new fixture check out our favorite fixtures.
Can they be used in damp locations?
Yes. We recommend using a fixture that will protect the bulb from direct weather exposure.
Are they dimmable?
Yes. We suggest using a dimmer that is specified for LEDs.
Will you launch more designs and styles of light bulbs?
Yes! We’ve got some awesome new designs already in the works and are working on a custom model. Give us a shout if there is something you’d love to see.
Where can I buy them?
We are sold in home decor and lighting stores in Minneapolis, Chicago and more to come. Here is the current list of stores carrying Relamp.
Why the name RELAMP?
The definition of relamp is ‘to replace the incandescent units of a fixture’ and ‘to refit with a revolutionary new style of bulb.’ It perfectly combines our goals for making the light bulb a featured design element and inspiring people to switch to energy efficient LED. We believe eye-catching designs can be a catalyst for jaw-dropping change.
How will I dispose of my light bulb?
In 18+ years, when your light bulb goes out, we imagine you will easily be able to recycle all LED light bulbs (and probably flying over in your driverless plane/car). If you use it all the time and use it up faster, check with your local recycling center for more information.

SHIPPING & RETURNS

What can I do if I cannot find my order confirmation?
All orders placed through our website will receive a confirmation via email. If you don’t see it, simply send us an email at hello@relamp.com. We are happy to help!
How do I cancel or change my order?
If you would like to cancel or make changes to your order, please send us an email at hello@relamp.com within 24 hours that includes the order number and your request.
What countries do you ship to?
Currently, we only ship within the United States. Give us a shout with where you are and we’ll keep that in mind as we expand. 
When will my order be shipped?
To ensure you get your purchase as soon as possible, we aim to ship all orders within 48 hours of payment confirmation.
How can I return my order?
We’ve got a page for that here.
Can I return a sale item?
Any item not listed as Final Sale is returnable within 2 weeks of purchase.
I received a faulty product. What do I do?
We pride ourselves on workmanship. Please send us an email at hello@relamp.com and we’ll get it taken care of.

BUSINESS

Do you hold patents for the printed light bulb?
Yes! Check out our intellectual property page for more details.
Do you license your products?
We’d love to talk! Contact us. 
Can I sell RELAMP products in my store?
That would be awesome! Contact us and Nick will be in touch shortly.
I would like to write a blog/article about your brand. Where can I find media information?
First off, than you so much! We are small brand with big ideas and would love the help in sharing our products and mission. Let us know what you're looking for and we'll be happy to get you what you need for your story as quickly as possible. Contact us us via our form (that we actually look at every day) and check out some of the press we've received here.

Couldn't find the answer here? Contact us via our online form and we'll respond within 24 hours Monday - Friday >

 

 

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