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FAQ

Find it here or give us a shout

Find the answers to frequently asked questions below. If you can't find the answer here reach out to us via our online form and we'll respond within 24 hours Monday - Friday. 

GENERAL
How much light do RELAMP bulbs provide?
It varies for each design, so we created a helpful chart on the product pages to show lumens along with a general classification of ‘bright’ or ‘thoughtful.’ Get the overview here.
What type of light do they provide?
They offer a warm light that is subtly affected by the colors of each design. The light output of our bulb designs range from ambient to functional. Check out our buying guide.
Do they reflect their patterns on the room?
No, they simply make the design glow.  A stylish update without overtaking your design.
What type of bulbs do you use?
We only use LEDs. They are the most energy efficient (7x more than incandescent), hardest working (provide 24,000 more hours of light than incandescent) and safest (they contain no mercury and stay warm to the touch) light bulbs out there. Check out our Say Watt?! info-graphic for more compelling reasons to relamp using LEDs.
Are they safe?
Yes. Our bulbs are certified to comply with FCC and RoHS standards. Our UL certification is currently in-process and we’ll let you know when it’s official.
Will they work with my fixtures?
All of our bulbs are offered with E26 medium screw bases and are specified for 110V circuits. Please visit our product pages for actual bulb dimensions.
Can they be used in damp locations?
Yes. We recommend using a fixture that will protect the bulb from direct weather exposure.
Are they dimmable?
Yes. We suggest using a dimmer that is specified for LEDs.
Will you launch more designs and styles of light bulbs?
Yes! We’ve got some awesome new designs already in the works. Give us a shout if there is something you’d love to see.
Where can I buy them?
Exclusively on relamp.com for now.
Why the name RELAMP?
The definition of relamp is ‘to replace the incandescent units of a fixture’ and ‘to refit with a revolutionary new style of bulb.’ It perfectly combines our goals for making the light bulb a featured design element and inspiring the masses to swap out old technology. We believe eye-catching designs can be a catalyst for jaw-dropping change.
How will I dispose of my light bulb?
In 18+ years, when your light bulb goes out, we imagine you will easily be able to recycle all LED light bulbs (and probably flying over in your driverless plane/car). If it goes out before then, check with your local recycling center for more information.

SHIPPING & RETURNS

What can I do if I cannot find my order confirmation?
All orders placed through our website will receive a confirmation via email. If you don’t see it, simply send us an email at hello@relamp.com. We are happy to help!
How do I cancel or change my order?
If you would like to cancel or make changes to your order, please send us an email at hello@relamp.com within 24 hours that includes the order number and your request.
What countries do you ship to?
Currently, we only ship within the United States. Give us a shout with where you are and we’ll keep that in mind as we expand.
When will my order be shipped?
To ensure you get your purchase as soon as possible, we aim to ship all orders within 48 hours of payment confirmation.
How can I return my order?
We’ve got a page for that here.
Can I return a sale item?
Any item not listed as Final Sale is returnable within 2 weeks of purchase.
I received a faulty product. What do I do?
We pride ourselves on workmanship. Please send us an email at hello@relamp.com and we’ll get it taken care of.

BUSINESS

Do you hold patents for the printed light bulb?
Yes! Check out our intellectual property page for more details.
Do you license your products?
It’s awesome you’d like to work with us! Send us an email and we can talk.
Can I sell RELAMP products in my store or through a wholesale channel?
We’d love to talk! Contact us.
I would like to write a blog/article about your brand. Where can I find media information?
Awesome! Check out our press page for details.

Couldn't find the answer here? Contact us via our online form and we'll respond within 24 hours Monday - Friday >

 

 

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